EnA

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ENA

The Engagement Loyalty Solution

ENA enables companies​ ​to​ ​segment​ ​their customer ​database​ based on flexible criteria ​and​ ​to​ ​create​, manage ​and​ ​analyze​ ​custom​ ​campaigns on which gamification elements can be added, in order to​ drive customer engagement within the operator’s self-care app and digital touchpoints.

Real-time Dynamic Segmentations

Create different experiences for each Subscriber

Campaign Management

Create campaigns using IFTTT logic, attach Rewards and communication rules

Advanced Communication

Adaptive, personalized, multi-channel communication

(SMS, push, email, in-app, USSD, IVR)

Engagement Mechanisms

Built in gamification elements, that enhance the UX and assist in increasing major KPIs

Great set of features

From Approval Process to Churn Management, and from Contact rules to User Role Management

One platform. Unlimited capabilities

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BIG DATA ARCHITECTURE

Capable to deal with massive amounts of data

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GDPR COMPLIANT

High privacy standards, excellent and safe environment for all parties

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HIGH AVAILABILITY

Ensures optimal operational performance, even at times of high loads

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SECURITY

Certified for penetration testing

A POWERFUL DASHBOARD IN YOUR HANDS

World-class reporting and analytics

“EnA is helping us to be relevant with our Subscribers and to achive our ultimate goal: to improve our customer engagement, that results to higher retention and an increase of ARPU.”

— Michalis Anagnostakos
Chief Consumer Officer, WIND Hellas